1How do I choose who to hire?
Great question. The most important things to look at are previous experience and reliability ratings.This information will allow you to asses how suitable a worker is for your current role, and if they seem like a good fit for your business.
2I've hired someone, what's next?
Once you're hired someone it's always nice to drop them a quick message to introduce yourself and double check they have all the information required before the beginning of the shift. This could include things like travel requirements or accommodation info!
3What if I want to hire someone directly?
We have a standard hiring fee of £1500. More about this can be found in our T&C's.
4What should I do if nobody applies?
People may not be applying for a number of reasons. Usually it's because of a lack of information regarding the role, the rate is a little low or the location is tricky to get to. If you're still unsure get in contact and we'll help you out.
5Can I see people's right to work?
Legally we are not permitted to display this information. However before anyone can complete a shift on limber they must complete a 'right to work check', so there's no need to worry.
6How can I see what experience people have?
Each worker has a complete profile including their skills and experience, as well as shift ratings. You can even check out their reliability, so you can feel totally confident when putting together the perfect team.
1Who should I add to my Team?
Your team should be a network of workers you wan't to connect with time and time again. They should be a great fit for your business and enjoy working for you, as well as having strong reliability and excellent ratings. Members of your team can autoaccept shifts or stints, so choose wisely.
2Can I chat to people before I hire them?
You will only be able to chat to people once you have hired them, via the in-app messaging service. Once hired, it's always nice to say a friendly hello and introduce yourself!
3Why can't I see my timesheets?
Don't sweat it! If you haven't closed them already your timesheets will automatically close the following Tuesday after the shift.
Payment and Invoicing
1When will my card get charged?
For shifts, you wont be charged until the shift is completed and you have closed out the time-sheet. For stints, you'll be charged each week after timesheets are submitted. Once your time-sheet has been closed, your card will be charged. This can take up to 4 days to appear on your account, so don't worry if you don't see it straight away.
2Why am I paying holiday pay?
Everyone who works in the UK is entitled to earn holiday pay. For every hour someone works they earn 12.07% holiday pay. This is paid on a rolling bases when you employ through picker, so it's all taken care of for you.
3How much national insurance do I pay?
Picker has a flat fee for national insurance. This is set at just 6.5%.
4How do I setup payment?
You will be asked to setup a payment when posting your first shift. If you would like to add a new payment or change and existing payment head to settings. No fuss!
5Will I still be charged if the shift or stint doesn't fill?
The good news is that on average 95% of shifts fill on picker but rest assured that if for some reason your shift doesn't fill, we won't charge you.
6I haven't received my invoice?
Your invoices will be automatically sent to the email address you registered with. You can also add an additional invoice CC by heading to the settings tab.
7When does my direct debit come out?
Direct debts are collected the following Wednesday after all shifts automatically close out.
Cancellations and No Shows
1What is someone cancels?
No need to panic. If someone cancels picker will automatically re-post your work. First choice will go to previous applicants and then the most relevant available people. Sorted.
2What happens if someone no shows?
This does happen from time to time. Once your time sheet becomes available you can mark them as absent. This will then appear on the workers profile as a no show to help other venues understand their reliability.
3What happens if I want to cancel a shift or stint?
No problem, you can cancel a shift or stint at anytime. However if you have hired someone it's always nice to explain why to avoid any issues or confusion!